We welcome feedback from our customers throughout the state of Colorado. You can be sure that when you leave a review of your experience at Phil Long Toyota of Trinidad, we’ll take your feedback to heart and listen to what you have to say. You’ll find lots of praise here, but we also always want to know how we could be better serving Trinidad drivers and beyond.
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5 out of 5 stars
I'm budget minded and choice an unsuitable car for me. However they sales staff and service worked with me diligently through the trade to my second new car in 2 weeks. I'm grateful and pleased to Lisa and Paula for they sound advice and guidance. Thanks bunches!
This dealership is so service oriented snd efficient. Ryan is outstanding and I am completely happy with the service. Luckily they service both of my Toyotas.
I walked in for an appointment for maintenance on my Rave4. Didn't need an appointment as they took the car in right away. In less than 30 minutes they serviced the car, did an overall check on it, and an oil change. Everyone was helpful and courteous. I recommend Phil Long dealerships to anyone looking for a vehicle or service.
My experience was great throughout. From the phone call to make the appointment and then having to cancel and reschedule for the following day to the service that was given to me when I took my vehicle in for the service. Very friendly and comfortable environment. Service Department guys were helpful and knowledgeable and explained everything to me in detail.
I was driving from WA to TX when my Tundra started having problems. I stayed in Trinidad overnight and took her in first thing in the morning. Scott was great! The rest of the sales and managerial staff were equally accommodating and friendly. It was a quick fix thankfully and Scott got me back on the road. Highly recommend!!!!
My 2016 Nissan TITAN blew 2 deisel fuel lines while towing my camper. I was in the middle of nowhere and limped in to Trinidad on 6 of 8 cylinders. Deisel fuel soaked the entire truck and I feared the worst. Called Phil Long Toyota for help which came from Alex and Scott in a manner that surpassed any dealer I have delt with in many years. Alex met me on the street, directed me to a lot where I could disconnect my camper, and arranged for immediate repairs with Scott. I won't say they moved meto the head of the line, but it sure felt like it. The service was outstanding and even the mechanic spoke with me regarding the mechanical failure and suggested repairs. Phil Long Toyota knows the true meaning of customer service. The entire staff made us feel welcome, provided snacks and coffee, provided progress reports on repairs, and supplied documentation necessary in seeking warranty compensation for repair costs with Nissan. I made the trip from Colorado to Texas without incident, and without having suffered huge towing and repair costs.... More
While traveling, I recieved my notification regardung my 5000 ml. service. I checked Google and called for an appointment. They got me in the next morning. I was in and out in 30 minutes. I am completely satisfied with your service. I hope as I travel I have such good service from other Toyota dealerships
Keeping my 2004 Rav-4 going is very important to me. I trust this dealership to do this with minimum expense and they do. I particularly liked being informed as the process went on of what they were finding. While a wind damage to my door had to be scheduled for a later appointment, the made temporary repair to make it more useable and prevent further damage
Service was great!! Scott Fields is very friendly, efficient, and knowledgeable. Everyone at Phil Long Toyota in Trinidad, Colorado seem to go above and beyond to make sure the customer is comfortable while the vehicle is being serviced.
Service was very well done and it was finished ahead of schedule. Everyone was friendly and very helpful. All our needs were met in a timely manner.